Impressive Results of Companies Working with a Professional CRM
in sales productivity 35%
in lead volume 30%
in lead conversion rate 60%
* Nice to know! These are average results from CRM adoption and tuning, yours may be even better!
The Biggest Advantage of a Custom CRM – You Choose the Functionality
There is only one thing common for all CRM systems – they collect and use customer data. For the rest, companies follow different goals and intend CRMs with diverse functionality to support them. What features do you envisage?
Marketing
Manage event-triggered, personalized campaigns across different marketing and advertising channels.
Lead capture
Connect your CRM to all lead generation sources and step away from time-consuming manual lead registration.
Sales
Increase the speed and quality of lead processing with live AI assistance, gain visibility throughout an end-to-end sales pipeline, and help your salespeople be efficient in daily tasks.
Customer service
Organize an effective contact center with multi-channel case capture, rule-based case routing, and quick agents’ access to a knowledge base.
Call center
Arrange automated routing of inbound calls, outbound call scheduling, and call recording for further analysis and service improvement.
Field service
Help your field workers carry out on-site visits with maximum efficiency.
Customer self-service
Create a space where customers can find quick answers to the most common challenges and reduce your customer service workload.
CPQ and billing
Control your pricing data (multiple price books, seasonal discounting, multi-tier pricing, and more) and automate quote and invoice generation.
Order fulfillment
Support different order fulfillment scenarios, optimize order routes with intelligent order allocation to different inventory locations and manage order returns.
Customer feedback management
Set up surveys for feedback collection and analyze customer sentiment in real time.
Reporting
Spot optimization opportunities and foster data-driven business planning with intuitive reports. .